COVID-19 Updates and Resources

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COVID-19 SUPPORT RESOURCES

We have provided a comprehensive list of resources as support for residents and businesses to help navigate the overwhelming amount of information about the COVID -19 pandemic. We understand it may be difficult to navigate through the available information and hope we have provided a reliable list of web pages and links for your reference. Please check back as new resources often become available.

City services continue to operate to support the community. In an effort to protect the health and wellbeing of our residents and staff, encourage physical distancing and help prevent the spread of COVID-19, reopening of services has been a gradual, multi-step approach.

FINANCE open Monday to Friday – 9 am to noon and 1 pm to 3 pm
During the COVID-19 pandemic, the City of Parksville is offering limited services to the public. The finance department is open to accept property tax payments, utility payments, tickets/licence fee payments and to process homeowner grants. You may also purchase bus passes, dog licences and building permits. All other City business is by appointment and walk-in services are not available. To book an appointment, call 250 248-6144 or refer to contact info on our website. Please continue to access our services electronically.

As well, the City has resumed such activities as in-person public hearings and community engagement, with sanitation and distance protocols in place. To accommodate physical distancing and attendance of Council and staff at in-person meetings in the Forum, seating is extremely limited. Unless there is a reason to attend in person, please continue to view meetings online. Comments may be emailed to council@parksville.ca

The City is now issuing special event permits, including recreational sports bookings, provided the event hosts have appropriate COVID response and mitigation plans. Residents and visitors using City facilities must follow public health requirements. In accordance with provincial guidelines, signage is posted at City Hall and in our parks and open spaces to remind the public of rules in place. Information on City services and amenities, as well as updates on access, may be found on the City’s website.


COVID-19 SUPPORT RESOURCES

We have provided a comprehensive list of resources as support for residents and businesses to help navigate the overwhelming amount of information about the COVID -19 pandemic. We understand it may be difficult to navigate through the available information and hope we have provided a reliable list of web pages and links for your reference. Please check back as new resources often become available.

City services continue to operate to support the community. In an effort to protect the health and wellbeing of our residents and staff, encourage physical distancing and help prevent the spread of COVID-19, reopening of services has been a gradual, multi-step approach.

FINANCE open Monday to Friday – 9 am to noon and 1 pm to 3 pm
During the COVID-19 pandemic, the City of Parksville is offering limited services to the public. The finance department is open to accept property tax payments, utility payments, tickets/licence fee payments and to process homeowner grants. You may also purchase bus passes, dog licences and building permits. All other City business is by appointment and walk-in services are not available. To book an appointment, call 250 248-6144 or refer to contact info on our website. Please continue to access our services electronically.

As well, the City has resumed such activities as in-person public hearings and community engagement, with sanitation and distance protocols in place. To accommodate physical distancing and attendance of Council and staff at in-person meetings in the Forum, seating is extremely limited. Unless there is a reason to attend in person, please continue to view meetings online. Comments may be emailed to council@parksville.ca

The City is now issuing special event permits, including recreational sports bookings, provided the event hosts have appropriate COVID response and mitigation plans. Residents and visitors using City facilities must follow public health requirements. In accordance with provincial guidelines, signage is posted at City Hall and in our parks and open spaces to remind the public of rules in place. Information on City services and amenities, as well as updates on access, may be found on the City’s website.

  • News Release - March 17, 2020

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    17 March, 2020

    COVID-19 Update from City of Parksville

    We recognize there is a tremendous amount of information about COVID-19, including communications from the City of Parksville. To help prevent the spread of the virus and protect the health and wellbeing of our residents and staff, here’s what we are doing:

    · Closely monitoring direction provided by local, provincial and federal health authorities. The City will take immediate action as directed by these agencies.

    · Closing City offices and facilities to the public until further notice. City services continue to operate to support the community and maintain our core services such as water, sewer and fire.

    · Cancelling or postponing City meetings and the closure of Council meetings to attendance by the public. Council meetings may be viewed through webcasting, either live or archived.

    · Emergency program coordinators from Parksville and Qualicum Beach are working together and a Level 1 emergency operations centre has been activated.

    · The City has identified essential functions and the people who perform them and are poised to make changes to operations should it be necessary.

    · Keeping the public informed. Information is communicated directly to community groups, organizations, the media as well as through the City’s website and social media channels. We will continue to share information and operational updates. https://letstalkparksville.ca/covid-19-information-and-resources

    · Activation of pandemic policies and pandemic communications strategy.

    · Internal updates for staff. Every effort is being made to keep employees healthy. Increased hygiene includes sanitization, deep cleaning of offices as well as other measures.

    · Scheduled conference calls with Island Health chief medical officer three times each week.

    Here’s what you can do:

    · If you have symptoms and may have been exposed to COVID-19, you must call your local primary care provider, or 811. Non-medical info, 7:30 am to 8 pm may be obtained from 1 888-COVID19 (1 888-268-4319)

    · Continue to refer to trusted sources for information. The City provides general information and links at https://letstalkparksville.ca/covid-19-information-and-resources.

    · Continue to practice safe social distancing and avoid all group gatherings. Please continue to be vigilant in reducing the risk and spread of COVID-19 - when coughing or sneezing, use a tissue or the sleeve of a shirt or jacket to cover the spread of droplets and most importantly, wash your hands multiple times a day.

    · Hoarding is hurting more than it is helping. The province has assured everyone there are sufficient supplies and the supply chain is healthy.


  • News Release - March 16, 2020

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    17 March, 2020

    Immediate Closure of City of Parksville Offices

    The City is taking COVID-19 seriously and is making significant changes to protect the health and wellbeing of our community. Effective immediately and until further notice, City of Parksville offices will be closed to the public.

    All critical services including fire, bylaw enforcement and City operations will continue to operate to support the community. The public may contact the City as follows:

    General inquiries/after hours info@parksville.ca 250 248-6144

    Administration/Bylaw administration@parksville.ca 250 954-3060

    Building building@parksville.ca 250 954-3065

    Finance finance@parksville.ca 250 248-6144

    Engineering engineering@parksville.ca 250 951-2484

    Operations ops@parksville.ca 250 248-5412

    Planning planning@parksville.ca 250 954-4697

    Mayor and Council council@parksville.ca 250 954-3060

    Parksville Fire Department fire@parksville.ca 250 954-3242

    (Non-emergency) As previously advised, the City has cancelled all non-essential meetings and all Council meetings are closed to attendance by the public. These measures have been taken out of an abundance of caution, a decision made by Mayor Ed Mayne.

    For more information and media contact:

    Deb Tardiff, Manager of Communications

    dtardiff@parksville.ca

    250 954-3073

  • News Release - March 16, 2020

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    17 March, 2020

    Message from Parksville Mayor Mayne

    At the request of Mayor Ed Mayne, the following information is being distributed on behalf of Council: The City is taking COVID-19 seriously and is making significant changes to protect the health and wellbeing of our community. We have closed City offices to the public and all meetings are closed to attendance by the public.

    We encourage our residents to be vigilant as they go about their day-to-day lives here in Parksville. Please monitor closely the information from agencies responsible for monitoring COVID-19. Refer to trusted sources for your information and do stay informed:

    BC Centre for Disease Control

    Public Health Agency of Canada

    Island Health

    HealthLink BC

    City of Parksville and Let’s Talk Parksville websites.

    Local businesses are experiencing a dramatic drop in business so it crucially important for our residents to support local and small businesses whenever possible. By supporting local businesses, you will help them to survive these challenging times and at the same time, will reduce unnecessary travel.

    Please also be aware of your neighbours, especially those living alone and who may feel isolated. If you are able, please consider providing assistance while maintaining the precautionary measures recommended by health authorities. Social distancing is a good practice; however, communication is important to maintain our community and we encourage residents to stay in touch by phone and email.

    Finally, it is important to note these measures are being undertaken out of an abundance of caution. By taking pre-emptive measures, it is hoped we can protect our most vulnerable citizens from this illness and support our health care system and the invaluable workers who provide care to our ill and injured.

    We will continue to provide ongoing updates to our residents as necessary.

    For more information: Mayor Ed Mayne mayor@parksville.ca 250 954-4661

    Deb Tardiff, Manager of Communications dtardiff@parksville.ca 250 954-3073

  • News Release - March 12, 2020

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    17 March, 2020

    Upcoming City of Parksville Public Meetings

    The City of Parksville is monitoring and responding to the evolving COVID-19 situation and potential impacts. The decision has been made to cancel or postpone non-essential events and gatherings.

    As such, the town hall on community safety scheduled for Monday, March 23 is postponed indefinitely. We intend to reschedule this important town hall and will ensure the public is advised.

    At this time, Council meetings are the only other public events or meetings scheduled by the City. Please be advised that until further notice, all Council meetings will be closed to attendance by the public. As usual, meetings will be webcast both live and archived from the City’s website; Council meeting dates are listed on the website calendar. Budget deliberation meetings are scheduled for March 30 and April 8 and we will endeavour to provide opportunities for the public to provide comments and feedback online.

    All City facilities will remain open for normal operation from Monday to Friday, 8 am to 4 pm and City services will continue uninterrupted.

    For more information:

    Deb Tardiff, Manager of Communications

    dtardiff@parksville.ca

    250 954-3073

  • News Release - March 11, 2020

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    11 March, 2020

    COVID-19 Information for Parksville Residents

    On March 11, the World Health Organization declared COVID-19 a global health pandemic based on the number of people affected in more than 100 countries. At this time, COVID-19 is not considered a pandemic in British Columbia and our region is still considered to be at low risk.

    As the lead agencies in British Columbia, the BC Centre for Disease Control (BCCDC) and the BC Ministry of Health are closely monitoring the situation and will provide guidance. The City will follow the advice and guidance of Island Health, which has the expertise to assess the level of risk posed by a pandemic influenza such as the coronavirus. As a support agency, the City of Parksville, similar to other local governments, will respond to and distribute accurate information to residents on behalf of the BCCDC, Ministry of Health and Island Health.

    As stated in earlier information distributed by the City, in a COVID-19 pandemic situation, the City’s main role is to protect staff so healthy employees can continue to provide and maintain service levels for our residents. The City has pandemic influenza policies in place; should it become necessary, the City will activate its policies and communications strategy.

    Following the advice from the Ministry of Health and BCCDC, in an effort to limit the spread of COVID-19, we are encouraged to stay home if sick. Coronavirus disease is an infectious disease caused by a new virus not previously identified in humans. The virus causes respiratory illness (like the flu) with symptoms such as a cough, fever and in more severe cases, pneumonia. You can protect yourself by washing your hands frequently and avoid touching your face. The coronavirus spreads primarily through contact with an infected person when they cough or sneeze, or through droplets of saliva or discharge from the nose.

    When coughing or sneezing, use a tissue or the sleeve of a shirt or jacket to cover the spread of droplets reducing the possible spread of the virus. Most importantly, washing your hands multiple times a day will help to reduce the risk and spread of COVID-19. Unless you have travelled to one of the areas where COVID-19 is spreading, or have been in close contact with someone who has and is feeling unwell, your chances of getting it are currently low.

    When new information is issued by the lead agencies, we will pass along the updates to our residents. The City has made general information, resources and links available at https://letstalkparksville.ca/covid-19-information-and-resources. This site provides links to the World Health Organization, BC Centre for Disease Control and Island Health among others.

    For more information:

    Deb Tardiff, Manager of Communications

    City of Parksville

    dtardiff@parksville.ca

    250 954-3073


  • News Release - February 27, 2020

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    11 March, 2020

    COVID-19 Information for Parksville Residents

    Recent stories from national and international news media indicate the Coronavirus, now known as COVID-19, is continuing to spread in different parts of the world. The World Health Organization and public health authorities around the world are taking action to contain the COVID-19 outbreak; however, long-term success cannot betaken for granted. The World Health Organization is considering declaring the situation a worldwide pandemic and according to the WHO, a pandemic is the consistent spread of a new disease around the world in a population that has not yet gained immunity to it.

    As the lead agencies in British Columbia, the BC Centre for Disease Control (BCCDC) and the BC Ministry of Health are closely monitoring the situation and will provide guidance. As a support agency, the City of Parksville, similar to other local governments, will respond to and distribute accurate information to residents on behalf of the BCCDC and the Ministry of Health. The City will follow the advice and guidance of Island Health, which has the expertise to assess the level of risk posed by a pandemic influenza such as the coronavirus.

    Within a COVID-19 pandemic situation, the City’s main role is to protect staff so healthy employees can continue to provide and maintain service levels for our residents. The City has pandemic influenza policies as well as a communications strategy should it be necessary and plans are in place and will be activated should an outbreak of COVID-19 or any other disease be declared in British Columbia.

    Following the advice from the Ministry of Health and BCCDC, in an effort to limit the spread of COVID-19, we are encouraged to stay home should there be signs or symptoms of COVID-19. When coughing or sneezing, use a tissue or the sleeve of a shirt or jacket to cover the spread of droplets reducing the possible spread of the virus. Most importantly, washing your hands multiple times a day will help to reduce the risk and spread of COVID-19. Unless you have travelled to one of the areas where COVID-19 is spreading, or have been in close contact with someone who has and is feeling unwell, your chances of getting it are currently low.

    For more information:
    Deb Tardiff, Manager of Communications
    City of Parksville
    250 954-3073